When you try to connect your Xbox 360 console to your wireless network, you cannot make the connection, and your Xbox 360 Wireless Network Adapter displays a steady red light. Also, when you try to access the settings for your wireless network connection, the settings appear to be disabled in the Xbox Dashboard.
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The Xbox 360 Wireless Network Adapter is designed to be used exclusively with the Xbox 360 video game and entertainment system. Connecting an Ethernet cable to the network port on the Xbox 360 console disables the Xbox 360 Wireless Network Adapter.
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If you have an Ethernet cable connected to your console, and if you want to connect the console to a wireless network instead, disconnect the Ethernet cable from the console. Then, restart the console.
Note If your Xbox 360 Wireless Network Adapter continues to display a steady red light, and if the "Wireless Mode" indicator is dimmed in your Xbox Dashboard, your Xbox 360 Wireless Networking Adapter may have to be replaced.
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For more information and for support options for your Xbox 360 Wireless Networking Adapter, visit the following Web site:
Please do not take your Xbox 360 console or any accessories to your retailer for repair or for service unless an Xbox Customer Support representative instructs you to.
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Please do not try to disassemble, service, or modify the Xbox 360 console, power supply, or any accessories. If you do this, you may put yourself at risk of serious injury or death from electric shock or fire. For safety reasons, such actions will void your warranty.
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If the steps in this article do not resolve the issue, contact Xbox Customer Support to speak to an agent about replacing the Wireless Networking Adapter. For contact information in your area, visit the following Web site:
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