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YuppTV app on Xbox 360

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App requirements

To use the YuppTV app, you need the following:

  • To be signed in to an Xbox Live account.
  • At least 128 megabytes of available space.

Download the YuppTV app

To download the app, follow these steps:

  1. On your console, sign in with your Xbox Live gamertag.
  2. Go to apps, and then select Browse Apps or Search Apps.
  3. Browse or search for the YuppTV app.
  4. Select YuppTV, and then select Download.
  5. Select Confirm Purchase to download and install the app.

To start the YuppTV app later, go to apps, My Apps, and then YuppTV.

Watch YuppTV

To watch YuppTV:

  1. Start the YuppTV app.
  2. At the main menu, select from LIVE TV, VODs (videos on demand), or MOVIES. You can also select a language to find content available in that language.

Use Family Settings to control access to content

If you use Family Settings to control which movies and TV shows can be watched through Xbox Live on your console, the YuppTV app will follow those settings. For example, if you use parental controls to restrict access to some kinds of TV programs, those programs will be marked with a “restricted” icon in the YuppTV app. To play a restricted item, an adult must enter the Family Settings pass code.

For more information about how to restrict access to Xbox Live content by using Family Settings, see Set parental controls for Xbox 360.

Troubleshooting

Xbox Live connection problems

If the YuppTV app isn't functioning smoothly on your console, you may have a connectivity problem. See Troubleshoot Xbox 360 connection to Xbox Live.

Xbox 360 audio or video problems

If your Xbox 360 console isn't providing good-quality video or audio for your app, see Audio or video problems in an app on Xbox 360.

The YuppTV app doesn't respond

If the YuppTV app doesn't respond, delete and reinstall it. Here's how:

  1. From the Xbox Dashboard, go to settings and then System.
  2. Select Storage.
  3. Select your primary storage device.
  4. Select Games and Apps.
  5. Find and highlight the YuppTV app. Press the Y button to access Game Options.
  6. Select Delete, and then confirm that you want to delete all items related to the app.
  7. Go back to the Dashboard.
  8. Go to apps and then to Browse Apps or Search Apps.
  9. Browse or search for the YuppTV app and then select it.
  10. Select Download and then Confirm Purchase to download and install the app.

If the app still doesn't respond, contact Xbox Support.

Error messages

You may get one of the following error messages when you try to use the YuppTV app.

Application errors

  • The Application has encountered an unexpected error and will now exit.
  • An unknown error has occurred.
  • An internal error has occurred.

To resolve the error, follow these steps:

    1. Go to the Xbox Live Status page to ensure there isn’t an issue with the service provider.
    2. If there’s no issue and you receive this error message when you try to launch the YuppTV app or content within the app, wait for approximately one minute. Then, try to launch the app again.
    3. If you continue to receive this error, delete the YuppTV app and reinstall.
    4. If this doesn’t resolve your problem, contact Xbox Support.

Note YuppTV is responsible for all issues relating to content within the YuppTV app and can be contacted at one of the following toll-free numbers:

    • US: 1-866-663-7557
    • CA: 1-866-663-7557
    • UK: 44-116-228-2985
    • AU: 1-800-612-952

Availability errors

  • Sorry, the YuppTV server isn’t available right now. Please select the retry button below or try again later. For more information, go to www.xbox.com/status.
  • YuppTV Server unavailable.

To resolve the error, follow these steps:

    1. Go to the Xbox Live Status page to ensure there isn’t an issue with the service provider.
    2. If there’s no issue and you receive this error message when you try to launch the YuppTV app or content within the app, wait for approximately one minute. Then, try to launch the app again.
    3. If you continue to receive this error, delete the YuppTV app and reinstall.
    4. If this doesn’t resolve your problem, contact Xbox Support.

Note YuppTV is responsible for all issues relating to content within the YuppTV app and can be contacted at one of the following Toll-tree numbers:

    • US: 1-866-663-7557
    • CA: 1-866-663-7557
    • UK: 44-116-228-2985
    • AU: 1-800-612-952

Playback errors

  • The video cannot be played at this time.
  • A missing data error has occurred.
  • Sorry, the video you were interested in is no longer available.

To resolve the error, follow these steps:

    1. If you get this error, wait for approximately one minute. Then, try to launch the content again.
    2. If you continue to receive this error, return to the prior menu and select a different piece of content to watch.
    3. To notify YuppTV of the content error, contact YuppTV at one of the following toll-free numbers:
    • US: 1-866-663-7557
    • CA: 1-866-663-7557
    • UK: 44-116-228-2985
    • AU: 1-800-612-952

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