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Common issues

Troubleshoot Xbox Live download problems
Do you get a status code error when you try to download content from Xbox Live and don’t know what it means? Find information about common error codes, what problems they indicate, and what steps you can use to fix the problem here.
Xbox Live credit card error codes
Did your credit card fail? Are you seeing the error codes 80190821, 8004ad43 or similar? Read this page to learn what’s going on and what you can do.
Try these solutions if you’re having trouble creating, changing or signing in to your Xbox Live account.