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Error 0x803F8001 occurs when a game won't work on Xbox One

You see the following error code when you try to play a game on your Xbox One S or original Xbox One console:

0x803F8001

This may mean one of the following:

  • The game was purchased and downloaded, but you aren't signed in and connected to Xbox Live.
  • The game was purchased and downloaded by another family member, and that person is not signed in to the console.
  • The game disc is not in the console.

Solutions

To resolve this issue, use the appropriate resolution below.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

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2017-01-20T21:05:59.0017437+00:00

Solution 2: The game was downloaded by another family member

If the game is licensed to another family member, do one of the following:

Solution 3: The game is disc-based

Insert the game disc into your Xbox One console.

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