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Error 80153422 occurs when you try to purchase content from Xbox Live

Problem

You see the following error code and one of the following messages when you’re trying to purchase content from Xbox Live:

80153422

    • Can’t retrieve information from Xbox Live.
      Please try again later.
    • Sorry, there's a problem with the Xbox service. Try again later.

This may mean that your account is locked or that there’s an outstanding balance on your account.

Solutions

Solution 1: Check your billing address and payment option expiration date

Make sure that the billing address for your Xbox Live account matches the billing address used by your credit card company and that your payment option expiration date has not passed.

To check or change the billing address for your Xbox Live account, see Change your Xbox Live account information.

If you still experience the problem, try the next solution.

Solution 2: Change your payment option

To change your payment option, see Change payment for an Xbox Live membership.

If you still experience the problem, try the next solution.

Solution 3: Contact Xbox support

If the previous solutions didn’t resolve the problem, it might mean that your account is locked. To resolve this issue, contact Xbox Support by clicking the “Contact us” link at the bottom of this page.

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