分享此頁

Error 8016CE52 occurs when try to make a purchase on Xbox Live

Problem

You see the following error message when you try to make a purchase on Xbox Live. For example, you might see the error message when you try to purchase content or an Xbox Live Gold Membership:

Can't Retrieve information from Xbox Live. Please try again later.

Status code: 8016CE52

This may mean that there’s a problem with the billing information for your Microsoft account.

Solutions

Solution 1: Verify the information for your Microsoft account

To do this, follow these steps:

  1. Sign in to your Microsoft account.
  2. Click Billing.
  3. Verify your billing information.
  4. Sign out of your Microsoft account, and then sign in again.
  5. Sign in to Xbox Live and try to download the content again.

Solution 2: Contact your bank or financial institution
The Xbox Live purchase might have failed because:

  • The credit card has not been activated.
  • The credit card was declined due to insufficient funds.
  • The credit card is not authorized for online purchases or automatic billing.
  • The credit card company is blocking the transaction.

Contact your credit card company or bank and make sure that the card that you’re using was activated, that it has available funds, and that the transaction is not being blocked for some reason.

Solution 3: Use an Xbox gift card or membership card if available
Alternatively, you can purchase an Xbox gift card from a retail location and use it to make purchases. Note that not all purchases support Xbox gift cards or prepaid options. Before purchasing Xbox gift cards or a prepaid card, make sure that purchase option is available for the item you want to purchase.

If you are still experiencing the problem, contact Xbox Support by clicking the “Contact us” link at the bottom of this page.

本文是否有幫助?

謝謝您的意見回覆!

感謝您的意見反應!

很抱歉,這篇文章無法解決您的問題。我們和您一樣不會放棄,請試試下方的這個社群選項。
從社群取得協助
Ambassador chat image
社群大使交談
與需要協助的 Xbox 使用者進行一對一交談。

提供與此主題有關的意見反應

255 個剩餘字元。
為保護您的隱私權,請勿在您的意見反應中透露任何聯絡資訊。
從社群取得協助
Ambassador chat image
社群大使交談
與需要協助的 Xbox 使用者進行一對一交談。

請與我們連絡

您要針對您正在閱讀的「Error 8016CE52 occurs when try to make a purchase on Xbox Live」問題或不同問題聯絡支援部門嗎?

分享此頁