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Fortnite

Get the lowdown on all things Fortnite—Battle Royale, Fortnite on mobile, Save the World, cross-platform play, and support. For more info, check out the Fortnite FAQ.

Known issue

The game is crashing or not progressing past the start screen when launched.

Workaround: The game will need to be updated with the latest patch. To update the game, follow these steps:

  1. Press the Xbox button to open the guide.
  2. Go to My games & apps and select See all.
  3. Select Updates and look for the update listed for Fortnite.
  4. Highlight the update and press A to launch the update.

Once the update is complete, you should be able to launch Fortnite with no issue.

Note: If your console doesn’t see the update, restart the console by going to the System menu in the guide and selecting Restart console. After your console restarts, Fortnite should update automatically the next time you launch it.

Your account

For info about your Epic account, go to the Support Center.

See what you’ve bought

Go to Order history to see your transactions.

Refund info

Players looking to refund in-game items should visit the Self-Service Cosmetic Return portal within the game.

There is a three-time lifetime refund limit for cosmetic items in-game. Cosmetic in-game refunds are only valid within 30 days of purchase.

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