Microsoft Solitaire Collection FAQ

This page answers frequently asked questions about Microsoft Solitaire Collection on Windows 10 or Windows 8.1.

You need a Microsoft account so that Microsoft Solitaire can save your game progress data to the cloud. The Microsoft account automatically gives you an Xbox Live account, where your game data is saved.

• If you have a Microsoft account, just sign in to it from the game.
• If you need to sign up for a new Microsoft account, see Create an account.
• If you need to change your Microsoft account email address, see How to change the email address associated with your Microsoft account.
• If you need help finding your Microsoft account email address or password, use the Lost Account Solution or the Lost Password Solution.

Try the following solutions.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Solution 2: Restart your PC/tablet

Note Before you restart, save your work and close any apps you have open.

If there's a Power icon on your Start screen, tap or click it, and then select Restart. Otherwise, do the following:

1. Swipe in from the right edge of the screen, and then select Settings. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)
2. Select Power and then Restart.

Solution 3: Check for updates

Windows 10

If you use automatic updating, you don't need to check for important and recommended updates. Windows Update checks for these updates and installs them when they're ready.

If you don't use automatic updating, you should check for updates yourself at least once every week. We usually release important updates once a month. However, updates could be released at any time.

No matter what your settings are, some updates aren't installed automatically. These include optional updates and updates that require you to accept new Terms of Use. When these updates are available, Windows Update will let you know that they're ready to be installed.

1. Open Windows Update by swiping in from the right edge of the screen (or, if you're using a mouse, by pointing to the lower-right corner of the screen and moving the mouse pointer up), selecting Settings, selecting Change PC settings, and then selecting Update and recovery.
2. Select Check now, and then wait while Windows looks for the latest updates for your device.
3. If updates are found, select Install updates.
4. Read and accept the license terms, and then select Finish if necessary.
   Note You might need to restart your device to finish installing some updates. Save and close all your files and apps before you restart so you don't lose anything.

Windows 8.1

To check for Windows updates, follow these steps:

1. Click the Start button. In the search box, type Update, and then select Windows Update in the list of results.
2. In the left pane, select Check for updates, and then wait while Windows looks for the latest updates for your computer.
3. If any updates are found, select Install updates.

If updating Windows doesn't resolve the problem, uninstall and then reinstall Microsoft Solitaire Collection.

Solution 4: Uninstall and reinstall Microsoft Solitaire Collection

Note If you don't normally sign in to Solitaire, uninstalling the app will erase all of your games and progress. However, if you sign in to Solitaire before you uninstall, all your data will be saved in the cloud, and any saved games will not be lost when you uninstall and reinstall Microsoft Solitaire Collection. You'll be able to pick up where you left off in any game you're currently playing.

1. On the Start screen, swipe in from the right edge (or, if you're using a mouse, point to the lower-right corner of the screen and move the mouse pointer up), select Search, and then enter Microsoft Solitaire Collection in the search box.
2. Press and hold (or right-click) the app tile, and the select Uninstall.
3. Restart your device.
4. Press Windows Key + R.
5. In the Open box, type wsreset.exe, and then press Enter. The Microsoft Store will open so you can reinstall Microsoft Solitaire Collection.

Solution 5: Make sure your firewall/anti-virus isn't blocking the app

For Windows Firewall on Windows 10 or Windows 8.1, see Windows Firewall from start to finish.

The steps to unblock the Microsoft Solitaire Collection game (or any app that has to access Xbox Live), will vary depending on the anti-virus or firewall software that you use. Refer to the documentation for your anti-virus or firewall software to open the settings and make sure that the software is not blocking the app. If your anti-virus or firewall has an app "whitelist," you should make sure that your Xbox Live-enabled games are on this list.

Troubleshooting tools

If you need more help troubleshooting problems with Microsoft Solitaire Collection, try the following online tools:

For Windows 10: Run the troubleshooter for Windows apps

For Windows 8.1: Troubleshoot problems with an app

This will prevent you from accessing your achievements, game progress, and other game data. All this data is saved in the cloud on your Xbox Live account, and if you can't log in to Xbox through your game, you can't save your achievements and game progress. See Connecting to Xbox Live from a PC for troubleshooting procedures.

Go to the Microsoft Store support page: Microsoft Store help. This page helps with common Microsoft Store problems and includes links to request help.