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Delete personal info associated with your Xbox profile and Microsoft account

Your Xbox profile is linked to a Microsoft account. This is a requirement for using Xbox Live content and services. Here’s how to delete personal info associated with both your Xbox profile and Microsoft account.

To delete your Xbox profile and surrender your gamertag, you’d need to close your Microsoft account. There’s no way to close your account while keeping your Xbox profile or gamertag. For instruction and related considerations, see How to close your Microsoft account.

Delete your personal info

To delete info associated with your Xbox profile and Microsoft account while keeping your gamertag and Microsoft account active, do the following.

  • Remove your friends:
    1. In a web browser, sign in at the Xbox friends page.
    2. Select the friend you want to remove.
    3. Select Remove.
    4. Select Yes.
    5. Repeat for all friends.

You can also remove friends in your friends list on your Xbox.

  • Clear your profile details:
    1. Sign in to your Xbox profile.
    2. Select Customize profile.
    3. Clear the personalized fields and select Save.
  • Change the name on your billing contact information:
    1. Sign in to your Microsoft account.
    2. Select Payment & billing.
    3. Select Billing info, then Edit profile.
    4. Make your updates, then select Save.
  • Remove your payment options:
    1. Sign in to your Microsoft account.
    2. Select Payment & billing.
    3. Select Payment options.
    4. Select your payment option, and then select Remove.
  • Set your preferred contact info:
    1. In a web browser, sign in at the Profile center.
    2. Select My profile > My personal information to set or remove info.
    3. Select Manage communications to set or remove contact preferences.

For more about managing your Xbox profile and aspects of your Microsoft account, see Manage account.

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