If you’re moving to a new country or region and planning on taking your Xbox, find out here what you need to do to make sure you can use your Xbox console in your new locale.
Note If you’re trying to use these steps to resolve any backward compatibility account region errors, changing your account region will not resolve these issues. These steps are only for when you’re moving and need to change your locale. Read more here.
You’ll need to change your region if:
Moving your country/region for your Microsoft account may affect your services and subscriptions. The following is what you need to know about changing your country/region:
Your gamertag, unlocked achievements, and the rest of your Xbox profile info moves with you.
The funds in your Microsoft account will not move with you. Be sure to spend the money in your account before you change your account location. We can’t transfer money between regions.
Any time left on your Xbox Live Gold or Xbox Game Pass subscription will move with your account to the new country/region.
If Xbox Live Gold and Xbox Game Pass subscriptions aren’t available in your new country/region, your current subscription will remain active but might not work anymore. Learn more about countries where subscriptions are available.
If you find your subscription no longer works, cancel it to stop recurring billing. To cancel your subscription, see How to cancel your Xbox subscription.
If you have other subscriptions (such as online role-playing games that require a third-party subscription), they will remain active in the new country/region but may no longer work. Check with the publisher of your subscription for availability information.
If you have recurring billing, you’ll still be charged until you cancel the subscription. To do so, go to How to cancel your Xbox subscription.
To change the country for your account, follow the steps below:
To migrate your Xbox Live account region, follow the steps below:
Note You may not get a confirmation notification, but your account will now be migrated.
Change your country/region on Xbox One
Follow these steps to update your settings to your new country/region, and then restart your Xbox One console. When you make your first purchase in the new locale, you'll be prompted to update your billing information.
Change your country/region on Xbox 360
To change your country/region on Xbox 360, you can't simply update your location as with Xbox One. Instead, you need to migrate your Xbox profile, which could impact other subscriptions and services.
Here’s how to change your country/region on the Xbox 360 console:
If you’re prevented from changing the country/region for your Xbox, it may be for one of the following reasons:
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