Register your Xbox product

When you register your Xbox product, you can request and track repairs and check your warranty status. This page describes how to register your product.

Step 1: Create a free Microsoft account if you don't already have one

To register your Xbox product, you need a free Microsoft account. If you don't already have one, create a Microsoft account now or learn more at Microsoft account FAQ.

Step 2: Register your device at Device Support

When you request service for an Xbox console or a Kinect sensor, you must first register the product. To get started, sign in below and then select Register device. After you've registered, you'll also see the warranty status for your device. If it's within warranty, repairs are free. If your device is out of warranty, you'll be charged a repair fee.

Note In your phone number, don’t include dashes, spaces, or an international country code.

My Xbox devices Check repair order status Sign in to register a device or check repair and warranty status.

Device name None

Order status No orders

Warranty status None

Serial number None

Request repair

Unregister this device If you unregister this device, you will not have access to its order status and warranty information. Are you sure you would like to unregister it?

Cancel Unregister this device

*Required information

First name * Invalid first name

Last name * Invalid last name

Phone number * Invalid phone number

Country/region * Invalid country/region

Serial number * Invalid serial number

Cancel Register

Unregister this device If you unregister this device, you will not have access to its order status and warranty information. Are you sure you would like to unregister it?

Cancel Unregister this device

Check repair order status

Order number * Invalid order number

Postal code * Invalid postal code

Cancel Order status

Check order status without signing in

Note If needed, you can find the controller serial number under the bar code inside the battery compartment.