You see the following error message and code when you use your Kinect sensor:
The Kinect Sensor needs to restart
80000010
This message means the sensor is busy. You need to wait 90 seconds before turning off your console or playing a game.
Solution 1: Turn the console off and then on again
If you get this message, wait at least 90 seconds, and then follow these steps:
1. Turn off your console.
2. If your sensor is very cold, wait for the sensor to reach room temperature (approximately 70°F or 21°C).
3. Turn the console on, and see if you have the same problem.
Solution 2: Request a repair
If the previous solution didn’t resolve the problem, go to the Online Service Centre and click Start Request to request a repair.
Repair or warranty questions? See Xbox 360 warranty, registration and repair: Frequently asked questions.
Thanks for your feedback! |
|
Provide feedback for this topic |
|
Would you like to contact Support regarding the "Error 80000010 occurs when you use your Kinect sensor" issue you were reading about or a different issue?