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Error code 8AC8000B occurs when you’re using Kinect
Problem
You may see the following error code and message when you’re using Kinect for Xbox 360:
Couldn't hear the calibration tone
8AC8000B
This means that your Kinect microphone is having a problem hearing you. The problem might be that the microphone is not calibrated correctly or is not positioned correctly.
Solutions
Solution 1: Select “More info” and then “Try again”
On your console, select More Info to see suggestions on how to correct the problem. After you make the suggested changes, select Try Again to run the test again.
If you keep getting the error, try the next solution.
Solution 2: Make sure that the Kinect sensor is positioned correctly
To learn how to position your Kinect sensor correctly for optimal microphone use, go to Kinect voice recognition and chat.
If you keep getting the error, try the next solution.
Solution 3: Request a repair
If these steps don't resolve the problem, go to the Online Service Centre and click Start Request to request a repair.
Repair or warranty questions? See Xbox 360 warranty, registration and repair: Frequently asked questions.
Solution 4: Contact Xbox Support
If the previous solutions don’t solve the problem, contact Xbox Support by clicking the Contact Us link at the bottom of this page.
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