If the Xbox Live app isn't functioning smoothly on your console, you might have a connectivity problem. See Troubleshoot Xbox 360 connection to Xbox Live.
If the quality of video or audio on your Xbox 360 console isn't good, see Xbox 360 Console: Audio-Video support.
If the Xbox Live app doesn't respond, delete and reinstall it. Here's how:
Sometimes if you get an error message when using an app, the problem is only temporary. Try the following:
If neither of these solutions resolves the problem, look for app-specific information at Xbox 360 Apps support.
To troubleshoot common problems, see Fix errors that occur in Xbox apps on your Windows 8-based PC.
SmartGlass lets your PC and mobile devices connect to your Xbox console. If you're having a problem with SmartGlass, read about how to troubleshoot common connection and performance issues, including issues with portable devices, at Fix SmartGlass connection and performance issues on mobile devices.
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