"Secure HDCP link not found" error when playing a DVD or streaming a Netflix film on Xbox 360

You see one of the following error messages when you try to stream a movie from the Netflix app or play a DVD:

Secure HDCP link not found

Secure HDCP link lost

This issue can occur if you connect your Xbox 360 console to your display device with an HDMI cable. You may see one of these errors if your console can’t establish a secure connection to your display by using the High-bandwidth Digital Content Protection (HDCP) protocol.

This can occur for the following reasons:

There is a home cinema tuner or AV switch box between your Xbox 360 console and your display that is interrupting the HDMI connection.
There is a problem with your HDMI cable.
Your display doesn’t fully support the HDCP protocol.

Solutions

To resolve this issue, try these solutions.

Solution 1: Bypass other devices

Some home cinema tuners or AV switch boxes have an "HDMI pass-through" connection. This connection lets you connect an HDMI cable from your Xbox 360 console to the device and then connect another HDMI cable to your display. Your Xbox 360 may not perform a proper HDCP “handshake” at the start of video playback when you use one of these devices.

To test if your tuner or switch box is causing the problem, connect an HDMI cable directly from your Xbox 360 console to your display:

An illustration showing one end of an Xbox 360 HDMI Cable being plugged into the back of an Xbox 360 E console and the other end being plugged into a TV.

If this resolves the issue, contact the manufacturer of your home cinema tuner or AV switch box to resolve the conflict.

Solution 2: Check if your display supports HDCP

Some displays have an HDMI connection but don’t fully support the HDCP protocol. Check the manual or manufacturer’s website for your display to see if it’s fully HDCP-compliant.

If your display doesn't support HDCP, you can use an Xbox 360 Component HD AV Cable to connect your console to your display device.

Solution 3: Replace your HDMI cable

If your display supports HDCP, try a different HDMI cable. Make sure that you use a direct connection between your Xbox 360 console and the display

If this still doesn’t resolve the issue, test again with a different display.

Note You can also use an Xbox 360 Component HD AV cable to work around the issue.

Did this resolve your issue?

Yes

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.

Get help from the community

Ambassador chat

Chat one on one with a fellow Xbox User who wants to help.

Chat with an Ambassador

Provide feedback for this topic

Yes No

255 characters remain.

To protect your privacy, please do not include contact information in your feedback.

Get help from the community

Ambassador chat

Chat one on one with a fellow Xbox User who wants to help.

Chat with an Ambassador

Support resources

Error & Status Code Search

Repair and service centre

Manuals and warranty info

Post on the Community Support Forums

Contact Us

Would you like to contact Support regarding the ""Secure HDCP link not found" error when playing a DVD or streaming a Netflix film on Xbox 360" issue you were reading about or a different issue?

Xbox Support