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    Error 0000-0008 occurs when you try to connect to Xbox Live

    Problem

    You can’t connect to Xbox Live. When you test your Xbox Live connection, you see an error that resembles the following:

    W: 0000-0008

    X: xxxx-xxxx

    Y: xxxx-xxxx

    Z: xxxx-xxxx

    Note The “x” digits vary.

    This may mean one of the following:

    • There’s a temporary problem with the Xbox Live service.
    • There’s a problem with your network set up.

    Solutions

    Solution 1: Check the status of Xbox Live

    To check the status, see Service status.

    Solution 2: Troubleshoot your network setup

    To troubleshoot, try the Xbox Live connection solution.

    If you keep experiencing the problem, contact Xbox Support.

    Related Issues

    Xbox error code/status code search
    Xbox Live: Top issues
    Troubleshoot your Xbox Live connection
    Back to top

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