You see the following error message when you try to download your Xbox LIVE profile on your Xbox 360 console:
Sorry, Xbox LIVE profiles can't be downloaded right now. Please try again later.
80072f78
This may mean either of the following:
You’ll need to know the email address and password associated with your account to complete these steps. If you don’t know your Microsoft account information, see Find your Microsoft email address or password.
Solution 1: Re-download your profile
To resolve this issue, redownload your profile. Here's how:
Note Not seeing Download Profile? Press X to sign out of your profile.
Note If your account is an Xbox Live child account, the parent’s Microsoft account information is required to download the profile.
Your profile will begin downloading. Once your profile has downloaded, you can choose whether or not you want to require your Microsoft account password to sign in to your profile.
If this doesn’t resolve the issue, try the following solution.
Solution 2: Delete the corrupted profile stored on your Xbox console and then download your profile again
To delete the corrupted profile that’s stored on your Xbox console, follow these steps:
|
After your profile has downloaded, you can choose whether to require a Microsoft account password to sign in to your profile.
If this doesn’t resolve the issue, try the following solution.
Solution 3: Clear the system cache
To resolve this issue, clear the system cache. Here's how:
If this doesn’t resolve the issue, try the following solution.
Solution 4: Verify the information for your Microsoft Account
To resolve this issue, verify the information for your Microsoft account. To do this, follow these steps:
Note If you have forgotten your password or can’t sign in by using your password, see Reset your password.
If you keep experiencing the problem, contact Xbox Support.
Thanks for your feedback! |
|
Provide feedback for this topic |
|
Would you like to contact Support regarding the "Error 80072f78 occurs when you try to sign in to Xbox Live" issue you were reading about or a different issue?