Error 809B100C occurs when using your Xbox 360 Kinect sensor

You see the following error message when you’re using your Xbox 360 Kinect sensor:

Too far left

809B100C

This means that the Kinect sensor is having trouble seeing you during a Kinect Tuner test.

Solution 1: Select “More info” and then “Try again”

When you get the error, select More Info to see suggestions on how to correct the problem. After you make the suggested changes, select Try Again to run the test again.

If you keep getting the error, try the next solution.

Solution 2: Position the Kinect sensor correctly

To learn how to position your Kinect sensor correctly, see More about Kinect sensor placement.

If you keep getting the error, try the next solution.

Solution 3: Make sure that you have good lighting

To learn about optimal lighting for Kinect, see Room lighting conditions for Kinect.

Solution 4: Request a repair

If the previous steps didn't resolve the problem, go to the Online Service Centre and click Start Request to request a repair.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.