You see the following error and message when you’re trying to download an update:
xxxx-xxxx-xxxx-xxxx-C000-0001
Can't process the update. If the problem persists, go to www.xbox.com/support.
Note The x digits are placeholders. These digits vary in the actual error message.
This may mean that your console has been tampered with or modified, and the console has been banned.
To play games offline on your console when it is banned, follow these steps:
Your console can now play your existing games offline. Any future attempts to sign in to Xbox Live or update your console software will result in an error.
For more information about console bans, see Xbox Live console ban information.
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