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Help for error 0x80A40401

You see this message when you try to access Xbox Live:

Service unavailable

You appear to be in a region where this service is not available.

There’s no workaround for this.

As part of our regular review of our exporting practices, we’re adjusting our service offerings in some regions to ensure that we’re compliant with government mandates. As a result, some services are no longer available in all regions.

For answers to frequently asked questions, go to https://www.microsoft.com/en-us/exporting/default.aspx.

Note: This page is available in English only.

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