Troubleshoot problems with recording game clips on Xbox One

This article describes issues some users may have when using the Xbox One capturing feature to record gameplay clips and how to troubleshoot them.

My clip was not recorded

Some games disable recording capability by default. You won't be able to make clips of these titles.

My clip is shorter than expected

In most cases, capturing allows the creation of clips up to 5 minutes in length. At times, you may find that your clip is shorter than anticipated. There are a few reasons why this may happen:

  • Time spent outside the game is removed from the clip. For example, if you back out of the game to the Home screen while recording, the time on the Home screen will not make it into the clip.
  • Publishers may disable the recording of certain game segments for several reasons that may include, but are not limited to:
    • Potential game spoilers
    • Views of a player or players in the game seen through their Kinect
  • Capturing records clips at 720p, 30 frames per second. For most games, this resolution will allow a clip of approximately 5 minutes. Clips with significant graphic intensity or action may be shorter, as duration is sacrificed to maintain a high-quality recording.

Troubleshooting

If you're still having trouble, try the following solutions.

Solution 1: Power cycle your console

Power cycling your console may clear up the issue. If it doesn't, try the next solution.

Solution 2: Make sure capturing is enabled

To make sure capturing is enabled on your Xbox One console:

  1. Press the Xbox button to open the guide.
  2. Select System > Settings > Preferences.
  3. Under Capture & share, make sure that Allow game captures is checked.

Solution 3: Use both of the previous solutions

The following procedure has also been known to resolve the issue:

  1. Follow the steps in Solution 2 but uncheck Allow game captures.
  2. Power cycle your console.
  3. Follow the steps in Solution 2 and check Allow game captures.

Solution 4: Delete older clips

The issue may be related to a lack of space in your cloud storage. Try deleting some of your older clips to make space:

  1. Press the Xbox button to open the guide.
  2. Go to Capture & share, and then select Capture.
  3. Select Manage captures.
  4. Select On Xbox Live in the first dropdown box.
  5. Select the clip you want to delete.
  6. Select Delete, and then Yes to confirm.

When you’ve maxed out your allotted storage capacity for game clip content, you’ll be notified with the message Delete some of your captures. To upload more, remove some captures from Xbox Live.

When you’ve reached 90% or more of your allotted storage capacity for game clip content, you’ll see a message in the Manage captures screen. Follow these steps to see if you’re near your allotted capacity:

  1. Press the Xbox button to open the guide.
  2. Go to Broadcast & capture, and then select Capture.
  3. Select Manage captures.
  4. If you’re near your allotted capacity for game clip content, you’ll see the message Your Xbox Live storage is filling up. If you run out of space, delete some captures to upload more.

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