Troubleshoot the Xbox One Stereo Headset Adapter

If you have a question or problem using the Stereo Headset Adapter, see the following topics.

On this page

Stereo Headset Adapter isn't working

If your Stereo Headset Adapter isn't functioning well, check the following:

  • Have you updated your controller's software to support the Stereo Headset Adapter?
  • Make sure your controller has fresh batteries. When the batteries get weak, some controller functions like audio and rumble get turned off to conserve the remaining power.
  • Make sure your headset adapter is firmly plugged into your controller and that your stereo headset's 3.5-mm cable is securely plugged into the headset adapter. You will know it's plugged in properly if you press the mute button and the LED lights up. If the mute light comes on and you have updated your controller but your headset isn't working, consult the manual or manufacturer.
  • Try your Stereo Headset Adapter on another controller if you can. If the adapter works on the second controller, try updating the first controller again. If that fails, the controller will need to be replaced. To order a replacement, go to the Xbox Online Service Center.

Controller doesn't connect after Stereo Headset Adapter inserted

If your Xbox One Controller doesn't work or gets disconnected after you plug in your Stereo Headset Adapter, unplug your adapter, and then update your controller without the adapter. After the controller is updated, insert your Stereo Headset Adapter back into the controller. If you're prompted to install another update for the adapter, install that update as well.

Note This fix was updated in the Xbox One June 2014 system update. If you previously tried to update the controller but were unsuccessful, please try again.

If your controller still disconnects after you update it, you will need to replace the controller. To order a replacement, go to the Xbox Online Service Center.

There's too much game or chat audio

If you have both game and chat audio plugged into the adapter, use the Game balance or Chat balance button to get more of the desired audio type.

Xbox One Stereo Headset Adapter buttons
Xbox One Stereo Headset Adapter buttons
  1. Game balance
  2. Chat balance
  3. Volume up
  4. Volume down
  5. Mute

Can I have chat audio through my Kinect as well as my headset?

No, when the console detects a headset, Xbox assumes that you want that audio to be private, and it automatically turns off Kinect chat audio.

Audio also plays through TV

The Stereo Headset Adapter doesn't know if you're using your headset just for chat or for all audio, so the Xbox console doesn't automatically mute TV audio when you're using the adapter. You must manually adjust your TV audio volume.

Stereo Headset Adapter is broken

If your Xbox One Stereo Headset Adapter is broken, order a replacement from the Xbox Online Service Center.

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