Help with buying things on Xbox 360

Need help buying something on Xbox 360? Find your scenario below.

You’re buying a game or add-on

  1. If your message says “To protect your account, continue your purchase on Xbox.com,” use your phone to scan the accompanying QR code.

    Note: Leave the Xbox 360 message open on your TV.

    If you’re not able to scan the QR code, open a web browser and go to Xbox.com.

  2. Sign in with the Microsoft account for your Xbox profile and follow the on-screen instructions to get an authentication code from your bank.
  3. Once you enter your bank code, complete your purchase there on Xbox.com.
  4. On Xbox 360, select I completed my purchase, then select Download Again. This will download the item you bought.

You’re buying in-game currency

  1. If your message says “To buy this, use your Microsoft account as Payment Option instead of a credit card,” you’ll need to add money to your Microsoft account.
  2. Sign in with the Microsoft account for your Xbox profile at http://aka.ms/xboxgiftcard and buy a gift card. Make sure the card will cover the purchase price plus any taxes.
  3. Once the purchase completes, select Redeem now to apply the balance to your account.
  4. Then return to your Xbox 360 and complete your purchase.
  5. You will need to change your default payment option to use your account balance for the purchase.

You’re subscribing to Xbox Live Gold

  1. If your message says “To protect your account, continue your purchase on Xbox.com,” use your phone to scan the accompanying QR code.

    If you’re not able to scan the QR code, go to https://www.xbox.com/live/gold.

  2. Sign in with the Microsoft account for your Xbox profile, choose an Xbox Live subscription, and sign up.
  3. Once your purchase is complete, you might need to sign out and sign back in on Xbox 360 to use your new Xbox Live membership.

You’re changing your gamertag

  1. If your message says “To protect your account, continue your purchase on Xbox.com,” use your phone to scan the accompanying QR code.

    Note: Leave the Xbox 360 message open on your TV.

    If you’re not able to scan the QR code, go to http://aka.ms/changegamertag.

  2. Sign in and follow the on-screen instructions to change your gamertag.

    Note: The first gamertag change is free, but additional changes are paid.

  3. On Xbox 360, select I completed my purchase. If your console doesn’t reflect the change immediately, refresh your profile by signing out and signing back in.

If you complete the procedures here and your purchase still doesn’t go through, reach out to the bank for your credit card. The bank might have its own reasons for blocking a purchase.

Other things to try include using a different credit card and adding money to your Microsoft account.

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