Using the Xbox One Stereo Headset Adaptor with Windows 10

Follow these steps to install the Xbox One Stereo Headset Adaptor with a headset:

1. You must update your controller through your Xbox One console to make sure your controller is ready to work with the Stereo Headset Adaptor.
2. Insert the Stereo Headset Adaptor into the bottom of your Xbox One controller.
3. Insert the headset's audio plug into the bottom of the headset adaptor. The adaptor supports the following 3.5-mm audio headset types:
   • A single 3.5-mm audio cable headset.
   • A dual 3.5-mm audio cable headset with 3.5-mm CTIA audio cables.
   • A headset with chat audio provided via a 3.5-mm audio cable, and game audio provided via a separate cable with RCA or optical connectors. (Only chat audio will be enabled through the Stereo Headset Adaptor. For RCA/optical connectors [game audio], follow the manufacturer's instructions to connect to the console.)
   • An Xbox 360 Wired Headset with a 2.5-mm audio cable. Connect to the Stereo Headset Adaptor by using the 2.5-mm-to-3.5mm adaptor that's included with the Xbox One Stereo Headset Adaptor.

   Notes

   • Xbox 360 Wireless Headsets are not compatible with Xbox One.
   • Early editions of the Xbox 360 Headset with the following adaptor will not work due to the design of the connector.

1. Game balance
2. Chat balance
3. Volume up
4. Volume down
5. Mute

Game/Chat balance: These two buttons adjust the mix of game audio versus chat audio. At default, the mix is 50/50, but you can adjust it to anywhere from 100/0 to 0/100. For example, if you want more game volume than chat volume, press the button with the controller icon until you reach the level you want. A tone will sound when you have reached 100 per cent.

Mute: This button mutes your chat audio so other users can't hear you. It doesn't mute game/music/app audio. This button has an orange LED to indicate that you are muted. This LED lights up only if a headset is plugged into the adaptor.

Volume: Volume up and down buttons control all audio coming to your headset, including game and chat audio. If you don't want to increase both game and chat audio at the same rate, adjust your game/chat audio balance (see "Game/Chat balance," above).

If you have a question about or a problem using the Stereo Headset Adaptor, see the following topics.

Stereo Headset Adaptor isn't working

If your Stereo Headset Adaptor isn't functioning well, check the following:

• You must update your controller through your Xbox One console to support the Stereo Headset Adaptor.
• Make sure your controller has fresh batteries. When the batteries become weak, some controller functions, such as audio and vibration, are turned off to conserve the remaining power.
• Make sure that your headset adaptor is firmly plugged into your controller and that your stereo headset's 3.5-mm cable is securely plugged into the headset adaptor. You will know it's plugged in properly if you press the mute button and the LED lights up. If the mute light comes on and you have updated your controller but your headset isn't working, consult the manual or manufacturer.
• Try your Stereo Headset Adaptor on another controller if you can. If the adaptor works on the second controller, try updating your controller through your Xbox One console again. If that fails, the controller will need to be replaced. To order a replacement, go to the Xbox Online Service Centre.

My controller doesn't connect after I insert my Stereo Headset Adaptor

If your Xbox One Controller doesn't work or gets disconnected after you plug in your Stereo Headset Adaptor, unplug your adaptor and then update your controller through your Xbox One console without the adaptor. After the controller is updated, insert your Stereo Headset Adaptor back into the controller. If you're prompted to install another update for the adaptor, install that update as well.

Note This fix was updated in the Xbox One June 2014 system update. If you previously tried to update the controller but were unsuccessful, please try again.

If your controller still disconnects after you update it, you need to replace the controller. To order a replacement, go to the Xbox Online Service Centre.

There's too much game or chat audio

If you have both game and chat audio plugged into the adaptor, use the Game balance or Chat balance button to increase or decrease the audio levels as desired.

Your Stereo Headset Adaptor is broken

If your Xbox One Stereo Headset Adaptor is broken, you can order a replacement from the Xbox Online Service Centre.