Error 80000034 occurs when buying an Xbox Live membership

You see the following error code when you try to buy an Xbox Live membership:

Error code: 80000034

This may mean that your billing information was entered incorrectly.

Solution

Update your Xbox Live billing information

Sign in to your account, click My account, click Payment & billing, click Billing info and then make sure that your billing information is correct and up to date.

For more information, see How to change or update Xbox Live billing account information.

If you keep experiencing the problem, contact Xbox Support.

Related Issues

Error & status code search
Billing support
Microsoft account support
Password and security support

Was this article helpful?

Yes

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.

Get help from the community

Ambassador chat

Chat one on one with a fellow Xbox User who wants to help.

Chat with an Ambassador

Provide feedback for this topic

Yes No

255 characters remain.

To protect your privacy, please do not include contact information in your feedback.

Get help from the community

Ambassador chat

Chat one on one with a fellow Xbox User who wants to help.

Chat with an Ambassador

Support Resources

Error & Status Code Search

Repair and service centre

Manuals and warranty info

Post on the Community Support Forums

Chat with a volunteer from the community

Contact Us

Would you like to contact Support regarding the "Error 80000034 occurs when buying an Xbox Live membership" issue you were reading about or a different issue?