Error “Something went wrong” occurs when redeeming a code on Xbox One or online
If you see the following error message when you try to redeem a digital code on Xbox One or online through a web browser:
Something went wrong
Sorry about that. Give it a try in a while.
Additionally, you may see this message associated with error code SVC60016.
This error may occur because the content associated with the code can’t be found.
To resolve this error, try the solutions below.
Solution 1: Redeem your code in a little while
In most cases, this error is due to a temporary problem with redeeming the code. Wait a while and then try again.
Solution 2: Make sure you're trying to redeem an Xbox code
Check to make sure the code is for an Xbox game or app. If the code is for a Windows game or app, go to account.microsoft.com/billing/redeem#/ to redeem it.
Still having problems?
If you’re still having trouble redeeming your code, you might need to request a new one. To get started, see Request a new digital code.
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