Error message “Controller Disconnected” when you play Forza Motorsport 5

You see the following error message when you play Forza Motorsport 5 on your Xbox One console:

Controller Disconnected
Please reconnect the control for player <gamertag>

Typically, this means that the active profile recognized by the Xbox One differs from the profile playing the game. This may occur if players swap controllers or if one person uses the Xbox One while another person is signed in and active in Forza.

To resolve this problem, try the following solutions:

• Solution 1: Confirm your controller is properly connected and has fresh batteries.

For more information about controllers, see Xbox One Wireless Controller functions improperly.

• Solution 2: Sign in using the profile that's cited in the error message.
  1. Press the Xbox button  to open the guide.
  2. Select Switch User or Sign in to select the gamertag that's in the error message.
• Solution 3: Quit and restart Forza Motorsport 5.
  1. Press the Xbox button  to open the guide, and then select Home to return to the Home screen.
  2. Highlight Forza Motorsport 5.
  3. Press the Menu button  on the controller and select Quit.