You see the following error message when you try to play a Games on Demand game on your Xbox 360:
This disc is unreadable. It may be the wrong region for this console. Match the region of the disc to the console. Clean the disc with a soft cloth. Restart the console. For more help, go to www.xbox.com/support.
This problem can occur if you're not using the same profile used to purchase the game, or your Xbox 360 console can't read game files on the disc or on the hard drive.
Solution 1: Check that you're using the Xbox profile used to purchase the game
Check that your Xbox profile is the same one used to purchase the game. If it is, go to Solution 2 to verify that your console has the license for the game.
Solution 2: Transfer the game license to your console
If you're using a different console than the one you used to purchase the game, you will need to transfer the content license to the console where you want to play the game.
Note You can only transfer a license once every 4 months. See Xbox 360 Digital Rights Management for more information.
If you purchased a new console or had your console repaired, use the license transfer option on your new console. Here’s how:
Other profiles can now use this content on your console. You can also use the content when you’re not connected to Xbox Live.
If this solution doesn't work, try the next solution.
Solution 3: See the Xbox 360 Disc Drive Solution
If you see this error when you try to play a game from a disc, follow the steps in the Xbox 360 Disc Drive Solution.
Solution 4: Delete and reinstall the game
Note Deleting and reinstalling the game will not remove your saved game data from your account.
Note Game demos are a no-cost way to add content to your hard drive.
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