Solution 1: Verify your personal info
If you’re prompted for a credit card to validate your consent and you don’t live in the United States or the European Union, this means the country field for your child’s Microsoft account is blank or wrong.
Verify personal info for the child
Verify personal info for the parent
Solution 2: Give consent on an Xbox console instead of Xbox.com
If the parent’s Microsoft account uses two-step verification—or if you’ve recently updated security proofs for the parent’s Microsoft account (after which there’s a 30-day waiting period for further changes)—that will keep you from giving parental consent on Xbox.com.
You can still give it on Xbox consoles, though. Sign in to the child’s account on Xbox One or Xbox 360 and follow the instructions for giving consent.
Alternately, if you don’t have an Xbox handy, temporarily turning off two-step verification will let you give consent at Xbox.com. When you’re done, be sure to turn two-step verification back on. See Turn off two-step verification.
Solution 3: Send us proof of age
If you don’t have a credit card, go to Age verification and parental consent and see section 2, “Send us proof of age.”
If none of these solutions work, contact Xbox Support.
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