Error code C005-120B occurs when you’re using Kinect
Problem
You may see the following error code and message when you’re using the Xbox 360 Kinect Sensor:
C005-120B
A problem has occurred with your Kinect Sensor.
This may mean that you’re having one of the following issues:
- The Kinect cables are not attached correctly.
- The Kinect sensor is not installed correctly.
- The Kinect is not positioned in a way that gives it enough room.
Solutions
Try the following solutions:
- Check the Kinect cable and make sure that it is attached firmly to the console.
- Reposition the Kinect sensor to give it more space.
- Walk through the Kinect initial setup again.
- Recalibrate the Kinect sensor.
Was this article helpful?
Yes
No
Thank you for your feedback
Thanks for your feedback! |
|
We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Provide feedback for this topic |
|
Get help from the community
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Support resources
Contact Us
Would you like to contact Support regarding the "Error code C005-120B occurs when you’re using Kinect" issue you were reading about or a different issue?