Error code C005-120B occurs when you’re using Kinect

You may see the following error code and message when you’re using the Xbox 360 Kinect Sensor:

C005-120B

A problem has occurred with your Kinect Sensor.

This may mean that you’re having one of the following issues:

• The Kinect cables are not attached correctly.
• The Kinect sensor is not installed correctly.
• The Kinect is not positioned in a way that gives it enough room.

Try the following solutions:

• Check the Kinect cable and make sure that it is attached firmly to the console.
• Reposition the Kinect sensor to give it more space.
• Walk through the Kinect initial setup again.
• Recalibrate the Kinect sensor.