Error code 69-8007000E occurs when you try to play a video on Xbox 360

Problem

You may see the following error code and message when you try to play a video:

Error code: 69-8007000E

This may mean that the format of the video you’re trying to play isn’t supported by the Xbox 360 console.

Solution

To resolve this problem, find out which video formats are supported by Xbox 360. To do this, see the "Supported regions, formats, and discs" section of the Play DVDs on your Xbox 360 console page.

If you are still experiencing the problem, contact Xbox Support.

Related Issues

Xbox error code/status code search

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