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    Error C005120B occurs when using your Xbox 360 Kinect sensor

    You see the following error message when you’re using the Xbox 360 Kinect sensor:

    C005-120B

    A problem has occurred with your Kinect Sensor.

    This may mean that you’re having one of the following issues:

    • The Kinect cables are not attached correctly.
    • The Kinect sensor is not installed correctly.
    • The Kinect is not positioned in a way that gives it enough room.

    Solutions

    Try the following solutions:

    • Check the Kinect cable and make sure that it’s attached firmly to the console.
    • Reposition the Kinect sensor to give it more space. See Troubleshoot body tracking for more information.
    • Walk through the Kinect initial setup again. See Kinect setup.
    • Recalibrate the Kinect sensor. See Calibrate the Xbox 360 Kinect sensor.

    Related Issues

    Error & status code search
    Kinect sensor error messages
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