Error 8015000A occurs when you're using your Xbox 360 console

You see the following error code and message when you're using your Xbox 360 console:

8015000A

The licence is missing, expired, corrupted or does not belong to the current gamertag.

This might mean that a licence is not available for this content.

Alternatively, you might receive the following error code and message when you try to download your profile to an Xbox 360 console:

8015000A

Sorry, Xbox Live profile can't be downloaded right now. Try again later.

This might mean that there's a problem with the system cache.

Solutions

Licence not available for content

To resolve this problem, try the troubleshooting steps at Can't play or use previously downloaded content on Xbox 360.

If you keep experiencing this problem, contact Xbox Support.

Can't download profile

To resolve this problem, try clearing the system cache. See How to clear the cache on Xbox 360.

If you keep experiencing this problem, contact Xbox Support.

Related Issues

Error & status code search
Can't play or use previously downloaded content on Xbox 360
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