Error 80151909 occurs when downloading your Xbox Live profile

You see the following error code when downloading your Xbox Live profile or connecting to Xbox Live:

80151909

This means that there’s a temporary connection problem with Xbox Live.

Note If you see the “Your console can't connect to Xbox Live” message instead, try the solutions at Error 8015190B occurs when connecting to Xbox Live on Xbox 360.

Solution 1: Check the status of Xbox Live

Check for service alerts on the Xbox Live Status page. If there's currently a service alert for Xbox Live, it could be preventing you from connecting. Try again after the issue has been resolved.

If there are no Xbox Live service alerts, try the next solution.

Solution 2: Reconnect your power cable and redownload your profile

1. Turn off the console.
2. Unplug the power cord from the back of the console.
3. Unplug the power supply from the electrical outlet, and then unplug the short cord from the power supply.
4. Plug the power cord back into the console, and then plug the power cord back into the electrical outlet and the power supply. Make sure that all three power supply connections are firm.
5. Turn on the console and redownload your profile. (See How to add or remove an Xbox profile on Xbox 360.)