Error 8c230002 occurs when you try to watch or purchase content on Xbox 360

You see the following error code and message when you try to view or purchase content on your Xbox 360 console:

8C230002

Sorry, there's a problem with the Xbox service. Try again later.

This may mean that the Xbox Live service is down, or that there's a block on your account that's keeping you from accessing certain kinds of content, such as unrated content.

To resolve this problem, try the following solutions.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Solution 2: Adjust your privacy settings

If you're using an adult account, sign in to this account, and then make sure it has unrestricted access to content. You can adjust your settings on your Xbox 360 console or online.

Adjust your online privacy settings using your console

1. Sign in to the account that's having the issue, go to the Settings hub, and select Privacy.
2. In the Privacy & Online Settings panel, select Change Settings.
3. Select Customize.
4. Scroll down and select Member Content, and then set it to Everyone.

Adjust your privacy settings online

1. Sign in to your Microsoft account.
2. Under Security & Privacy, select Xbox privacy and online safety.
3. Select Xbox 360 Online Safety.
4. Select the account you signed in with, and then set Social Network Sharing to Allowed.
5. Select Save.

Note Xbox Live child accounts require approval from a parent Microsoft account. For more information, see Xbox 360 online safety and privacy settings. 

If you keep getting this error message, try the next solution. 

Solution 3: Adjust your family settings

Family settings can block the display of content rated lower than the current rating settings for the console. Make sure you're not hiding content because of your family settings. You can adjust your settings either using your Xbox 360 console or online.

Adjust your family settings using your console

1. Sign in to the account that's having the issue, go to the Settings hub, and select Family.
2. If you have set a Family Settings pass code, enter your code.
3. Select Ratings and Content.
4. Select Game Ratings, and then select All Games.
5. Select Movie Ratings, and then select All Movies.
6. Select TV Ratings, and then select All TV Shows.
7. Select Explicit Content, and then select Allowed.
8. Select Unrated Content, and then select Allowed.
9. Press B, and then select Save and Exit.

Adjust your family settings online

1. Sign in to your Microsoft account.
2. Under Online Safety, select Xbox privacy and online safety.
3. Select Xbox 360 Online Safety.
4. Select the account you signed in with, and then set Programming to Standard.
5. Select Save.