Error 0xc101a053 occurs when playing a song or video through Xbox Live

You see the following error message when you try to play a song or video in Xbox Music, Xbox Video, Groove or Films & TV:

We can't check the playback rights for this item right now. Please try again later. Make sure to sign in with an account that matches the region setting of your device.

0xc101a053

This may mean that there’s a temporary problem with the Xbox Live service.

Solutions

To solve this problem, try the following solutions:

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

TV, Music and Video: up and running
2019-09-20T14:54:05.7647929+00:00

Solution 2: Check that you’re signed in to the correct account

Make sure that you’re signed in to an account with an Xbox Music Pass or a Groove Music Pass membership, and that the region setting for your device matches your account region.

Related Issues

Stream music to your Xbox One with Groove Music
Back to top

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!
We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Chat with an Ambassador

Provide feedback for this topic
255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Chat with an Ambassador

Contact Us

Would you like to contact Support regarding the "Error 0xc101a053 occurs when playing a song or video through Xbox Live" issue you were reading about or a different issue?