If you have a question or problem using the Stereo Headset Adaptor, see the following topics.
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If your Stereo Headset Adaptor isn't functioning well, check the following:
If your Xbox One Controller doesn't work or gets disconnected after you plug in your Stereo Headset Adaptor, unplug your adaptor and then update your controller without the adaptor. After the controller is updated, insert your Stereo Headset Adaptor back into the controller. If you're prompted to install another update for the adaptor, install that update as well.
Note This fix was updated in the Xbox One June 2014 system update. If you previously tried to update the controller but were unsuccessful, please try again.
If your controller still disconnects after you update it, you will need to replace the controller. To order a replacement, go to the Xbox Online Service Centre.
If you have both game and chat audio plugged into the adaptor, use the Game balance or Chat balance button to get more of the desired audio type.
Xbox One Stereo Headset Adaptor buttons |
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No, when the console detects a headset, Xbox assumes that you want that audio to be private, and it automatically turns off Kinect chat audio.
The Stereo Headset Adaptor doesn't know if you're using your headset just for chat or for all audio, so the Xbox console doesn't automatically mute TV audio when you're using the adaptor. You must manually adjust your TV audio volume.
If your Xbox One Stereo Headset Adaptor is broken, order a replacement from the Xbox Online Service Centre.
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