Skip to main content
Microsoft
Xbox
Xbox
  • Home
    • Xbox One consoles
    • Xbox One X
    • Xbox One S
    • Shop consoles
    • Games home
    • Xbox One games
    • Xbox One X Enhanced games
    • Backward Compatible games
    • Xbox Play Anywhere games
    • Games with Gold
    • Deals with Gold
    • Sales & Specials
    • Xbox 360 games
    • Windows 10 games
    • EA Access
    • Meet Xbox Live Gold
    • Xbox Live Gold
    • Mixer
    • Xbox App
    • Shop accessories
    • Windows 10 Gaming
    • Xbox App on Windows 10
    • All support
    • Xbox on Windows 10
    • Games
    • Xbox Live
    • My Account
    • Mixer
    • Apps
    • Xbox Forums
    • Error & Status Code Search
    • Xbox Live Status
    • Home
    • Profile
    • Achievements
    • Friends
    • Messages
    • My games
    • Clubs
      • Office
      • Windows
      • Surface
      • Xbox
      • Support
      • OneDrive
      • Outlook
      • Skype
      • OneNote
      • PCs & tablets
      • Accessories
      • Xbox games
      • Windows digital games
      • Microsoft Azure
      • Microsoft Dynamics 365
      • Microsoft 365
      • Microsoft Industry
      • Data platform
      • .NET
      • Visual Studio
      • Windows Server
      • Windows Dev Center
      • Docs
      • Microsoft Store
      • Free downloads & security
      • Education
      • Gift Cards
    • View Sitemap
    Sign in
    Share this page

    Xbox Support

    Xbox One
    Xbox & accessories Password & security Getting started 4k and HDR Apps Console Controllers Ease of Access Family Networking OneGuide and Live TV Social and Broadcast Microsoft Store Voice and digital assistants Warranty and service Xbox Insider
    Xbox 360
    Xbox on Windows 10
    Games
    Mixer
    Billing
    My account

    Error 0x80048051 occurs when you try to sign in to your Xbox One console

    You see the following error code and message when you try to sign in to your Xbox One console:

    0x80048051
    Try again later or maybe check your account.

    This may mean there's a problem with Xbox Live, or that your console has encountered an unexpected error.

    Solutions

    To resolve this problem, try the following solutions.

    Solution 1: Check for Xbox Live status alerts

    If you see any alerts here, wait until the service is up and running and try again:

    Xbox Live Core Services: up and running
    2019-02-21T18:05:16.7581956+00:00

    Solution 2: Power cycle your network hardware and restart your console

    To perform a network hardware reset and restart your console, follow these steps:

    1. Unplug the power cable from the back of your router, modem, or gateway, and wait 5 minutes. If you have a router and a modem, unplug the power cable from both devices.
    2. After 5 minutes, plug in the modem or gateway first and wait for all the lights to return to their normal state.
    3. If you're using a router, plug it in and wait for all the lights to return to their normal state.
    4. On your Xbox One console, press the Xbox button to open the guide.
    5. Select Settings.
    6. Select Restart console.
    7. Select Yes to confirm.

    Note If you're unable to access the guide or if the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.

    If you keep experiencing the problem, contact Xbox Support.

    Related Issues

    How to power cycle your Xbox One console
    Back to top

    Was this article helpful?

    Yes
    No

    Thank you for your feedback

    Thanks for your feedback!

    We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Provide feedback for this topic

    255 characters remain.
    To protect your privacy, please do not include contact information in your feedback.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Support resources

    Error & Status Code Search
    Repair and service centre
    Manuals and warranty info
    Post on the Community Support Forums
    Contact us

    Contact Us

    Would you like to contact Support regarding the "Error 0x80048051 occurs when you try to sign in to your Xbox One console" issue you were reading about or a different issue?

    Share this page

    Xbox

    • Feedback
    • Support
    • Photosensitive Seizure Warning
    • Code of Conduct

    Fans

    • Xbox Wire
    • Jobs

    For Developers

    • Games
    • ID@Xbox
    • Windows 10
    English (Saudi Arabia)
    • Contact Microsoft
    • Privacy & cookies
    • Terms of use
    • Trademarks
    • About our ads
    • © Microsoft 2019