Error 0xC0000189 occurs

This may mean there's a problem with Xbox Live, or that your console has encountered an unexpected error.


  1. Whatever you were doing, try again. Occasionally something interferes with normal actions.
  2. Restart your Xbox: Press and hold the Xbox button on your controller and choose Turn console off.
  3. Do a deeper restart: Press and hold the power button on the front of your Xbox for 10 seconds.
  4. If you’re trying to use a game or app, uninstall and reinstall it.
  5. As a last resort, you could try resetting your Xbox. This reinstalls the console’s operating system. Depending on your network, it could take a while.
  6. Press the Xbox button to open the guide, then go to Settings > System > Console info > Reset console.

Xbox Live Core Services: up and running
Social and Gaming: Limited

Affected platforms:

Xbox One, Xbox on Windows 10

Affected services:

Joining other Xbox Live members in online games

Latest update

We are aware that some members may be experiencing issues with matchmaking on games such as . We are working to resolve the issue as quickly as possible, and we will be sure to provide you with frequent updates.

Important! You must be signed in with your Microsoft account and provide a 10-digit US phone number.

Purchase and Content Usage: up and running
TV, Music and Video: up and running

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