Error 87DE271F occurs when you try to start a game or app
You see the following error message when you try to start a game or app:
This may mean one of the following:
- You purchased and downloaded the game, but you're not signed in and connected to Xbox Live.
- Another family member purchased and downloaded the game, but they're not signed into the Xbox One console.
To resolve this problem, try the following solutions:
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: For a game that you purchased and downloaded
If you see this error and you purchased the game, make sure that you're connected and signed in to Xbox Live.
Solution 3: For a game that was downloaded by another family member
If the game was purchased by another family member and there is no per-console licensing for the game, do one of the following:
- The family member who purchased the game needs to sign in to the Xbox One console.
- The person who purchased the game can set the console as their home console. For more information, see About My home Xbox.
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