Error ACC1350 occurs when signing in to Xbox One with your Microsoft account

You see the following error code and message when signing in to your Xbox One console using your Microsoft account:

ACC1350

Sorry, there was a problem with a response from the service.

This means that there was a problem with the sign-in process.

Solution

To resolve this problem, you’ll need to try to sign in to your Microsoft account again.

Press the Xbox button .
Go to Sign In at the upper-left corner of the screen, select the account you want to sign in with, and then select Sign in.
Select the account you want to sign in with, and then select Choose this person.

Was this article helpful?

Yes

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.

Get help from the community

Ambassador chat

Chat one on one with a fellow Xbox User who wants to help.

Chat with an Ambassador

Provide feedback for this topic

Yes No

255 characters remain.

To protect your privacy, please do not include contact information in your feedback.

Get help from the community

Ambassador chat

Chat one on one with a fellow Xbox User who wants to help.

Chat with an Ambassador

Support Resources

Error & Status Code Search

Repair and service centre

Manuals and warranty info

Post on the Community Support Forums

Contact Us

Would you like to contact Support regarding the "Error ACC1350 occurs when signing in to Xbox One with your Microsoft account" issue you were reading about or a different issue?

Xbox Support