Services: Xbox Live Core Services
You may experience poor video performance or see a black screen when you watch TV on your Xbox One. The following can cause this to happen:
To resolve these problems, try the following solutions.
Note For issues with specific models of cable set-top boxes, AV receivers or TVs, visit the TV Hardware Information Xbox forum.
Please note that Xbox Support Forums content is available only in English. To translate Xbox Support Forums content into another language, paste the URL into an online translation tool such as Bing Translator.
For general troubleshooting when your TV screen or monitor remains blank or black when you start your Xbox One console, see Troubleshooting a blank TV screen or monitor while your Xbox One is on.
For issues with stuttering or slow-refreshing videos, see Video on Xbox One is stuttering.
For issues with fuzzy or unclear videos, see Video on Xbox One is fuzzy.
For issues with Xbox OneGuide, see OneGuide can’t control your TV, AV receiver or set-top box.
Solution 1: Check your HDMI cables or try a different one
A damaged or incorrectly connected HDMI cable can prevent the video signal from reaching your Xbox One correctly.
Solution 2: Power cycle your set-top box, and then check its settings
Note Some cable set-top boxes have other settings that may impact video output. Set-top boxes vary greatly between manufacturers. If you need help checking or configuring your set-top box, contact your hardware provider.
Solution 3: Power cycle your Xbox One
To correctly power cycle your Xbox One, follow the steps at How to power cycle your Xbox One console.
Solution 4: Directly connect the set-top box to your TV
Make sure that you have a good video signal by connecting your cable or satellite set-top box directly to your TV. If you still have video performance issues, contact your provider for further assistance.
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