Error 16 occurs when you use the Kinect microphone

You may see the following error message and code when you use your Kinect sensor:

Kinect couldn’t hear the whole calibration tone.

16

If you see this error code or message when you’re using Kinect, it means the Kinect sensor microphone is having trouble hearing you.

Solution 1: Select “More info” and then “Try again”

When you get the error message, select More Info to see suggestions of how to correct the problem. After you make the suggested changes, select Try Again to run the test again.

Solution 2: Make sure the Kinect sensor is positioned correctly

To learn how to position your Kinect sensor for optimal microphone use, go to Kinect voice recognition and chat.

Solution 3: Request a repair

If the previous steps didn't resolve the problem, go to the Online Service Center and click Start Request to request a repair.

Repair or warranty questions? See Xbox 360 warranty, registration, and repair: Frequently asked questions.