Error PI102 occurs when you make changes to a payment option from your Xbox One console

You see the following error code and message when you try to make changes to a payment option from your Xbox One console:

PI102
Sorry, there was a problem. Try adding or changing that payment option again in a few minutes.

    Solutions

    Solution 1: Check the Xbox Live service status

    If you see any alerts here, wait until the service is up and running and try again:

    Purchase and Content Usage: Limited
    2019-12-05T13:32:56.0000000-08:00

    Affected platforms:

    Xbox 360, Xbox One, Xbox on Windows 10, Xbox on other devices

    Affected services:

    Paying for downloadable items with stored currency, adding additional stored currency, or viewing your balance

    Latest update

    We are seeing indications that we are on the path to recovery with the issue causing problems purchasing content and we expect to be back up and running shortly.

    Solution 2: Try again in a few minutes

    Wait a few minutes and then try to change your payment option again.

    If you keep experiencing the problem, contact Xbox Support.

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