Error PI102 occurs when you make changes to a payment option from your Xbox One console

You see the following error code and message when you try to make changes to a payment option from your Xbox One console:

PI102
Sorry, there was a problem. Try adding or changing that payment option again in a few minutes.

    Solutions

    Solution 1: Check the Xbox Live service status

    If you see any alerts here, wait until the service is up and running and try again:

    Purchase and Content Usage: up and running
    2019-12-11T03:39:04.7057609+00:00

    Solution 2: Try again in a few minutes

    Wait a few minutes and then try to change your payment option again.

    If you keep experiencing the problem, contact Xbox Support.

    Related Issues

    Error & status code search
    Billing support
    My account support
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