Error 0x80072EFE occurs when you update or install content on your Xbox One console

You see the following error code when you try to install or update a game or app on your Xbox One console:

Error 0x80072EFE

This means that the network connection was interrupted while trying to get the update for this title.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Purchase and Content Usage: Limited
2019-10-23T16:49:54.0000000-07:00

Affected platforms:

Xbox 360, Xbox One, Xbox on Windows 10, Xbox on other devices

Affected services:

Buying downloadable items

Latest update

Our engineers and developers are actively continuing to work to resolve the issue causing some members to have problems purchasing content. Stay tuned, and thanks for your patience.

Solution 2: Restart your home networking device

Try restarting your modem, gateway, or router. Often this will fix the problem. If it doesn’t, try the next solution.

Solution 3: Test your connection to Xbox Live

Check your Detailed network statistics to make sure your packet loss is less than 5 percent:

  1. Press the Xbox button to open the guide.
  2. Select System > Settings > Network > Network settings.
  3. Select Detailed network statistics.
  4. View the information for Packet loss.

If you see more than 5-percent packet loss, run the Xbox One Multiplayer Connection Error Solution and select You have high packet loss.

To provide better support, did this solution solve your problem?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error 0x80072EFE occurs when you update or install content on your Xbox One console" issue you were reading about or a different issue?