Troubleshoot Xbox 360 Marketplace purchasing

The solutions on this page can help resolve issues purchasing content or downloading free content from the Xbox 360 Marketplace.

Also use the solutions on this page if you have problems purchasing or downloading Xbox 360 content in the following scenarios on your Xbox One console:

  • Downloading a free Xbox 360 Games with Gold game
  • Making a purchase or acquiring free content in the Xbox One avatar app
  • Making a purchase or acquiring free content in the Windows 10 avatar app
  • Purchasing or acquiring a free Xbox 360 game

I'm getting the message "Your account is unable to make this type of purchase on Xbox.com. Please complete this transaction from your Xbox."

This error means that the Microsoft account that you're trying to use to make the purchase doesn't have the ability to make the purchase.

Child and teen accounts are prevented from making purchases in the Xbox 360 Marketplace. Changing your Microsoft account age or your purchase settings won't resolve this issue.

To resolve this issue, purchase or download the content on your Xbox 360 console.

I'm getting prompted to add a payment option to complete the purchase, but I'm trying to download a free game.

This error message means that you don't have a payment option on your Microsoft account. You must have a payment instrument on your Microsoft account to download free content from the Xbox 360 Marketplace. To add a payment option, sign in to your Microsoft account, select Add a payment option, and then follow the instructions.

If you don't want to add a payment option, you can download the content using your Xbox 360 console.

I want to use my Microsoft account balance to pay for something, but I don't see it listed as a payment option.

You can't use the money in your Microsoft account to purchase content from the Xbox 360 Marketplace.

To resolve this issue, purchase the item on your Xbox 360 console, where you can use your Microsoft account balance to make purchases.

I added a payment option to my account at account.microsoft.com or on my Xbox One console, but I don't see the payment option when I try to purchase.

If you don't see the payment option when you try to make a purchase, you need to add the payment option on your Xbox 360 console.

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