Xbox 360 game disc exchange

If you’ve purchased a game on disc and it doesn’t install on your console, you can exchange it within 90 days of purchase under the terms and conditions of the Microsoft Game Disc Exchange Program.

Note Before contacting us for an exchange, be aware of the following:

  • You should first attempt to exchange your disc with the retailer you purchased it from. Most retailers offer a limited exchange period for damaged or faulty discs.
  • If your Xbox 360 console can't play a disc, first try using the Xbox Disc Drive Solution to resolve the problem.
  • The Microsoft Game Disc Exchange Program applies ONLY to games published by Microsoft and is subject to availability. If the game is published by another company, contact that company for its policy regarding exchanging discs. To browse Microsoft games, go to Microsoft Store.

Game Disc Exchange Program

How to exchange your game

To exchange your Microsoft game, follow these steps:

  1. First, attempt to exchange your disc with the retailer from whom you originally purchased the game.
  2. If you’re unable to exchange with the retailer, and you’re within the warranty period of your purchase, contact Xbox Support.
    1. You’ll need to provide the following information to the support agent, so make sure that you have it ready:
      • Your email address
      • Your original purchase receipt
      • Photos of the front and back of the disc
      • Your Xbox gamertag
      • Your Console ID
    2. To find your Xbox gamertag, look in the top-right corner of the screen where your profile picture is displayed.
    3. To find your Console ID: From the home screen, scroll right to Settings, select System, select Console Settings, then select System Info. Make a note of your Console ID.

Microsoft Game Disc Exchange Program Terms and Conditions

THIS PROGRAM IS GOOD ONLY FOR XBOX 360 CONSOLE OWNERS IN COUNTRIES WHERE XBOX 360 IS SOLD AT AUTHORIZED RETAIL LOCATIONS.

  • You must be over 18 years of age.
  • Microsoft will only provide a replacement of the same game title. Microsoft may, at its discretion, provide a digital version of the title instead of a replacement disc.
  • This program is for CONSUMER END-USERS only. You must include your Xbox 360 console serial number for each order. You can request one (1) exchange of each game title.
  • This limited-time program is subject to availability, and subject to change without notice.
  • Microsoft may exchange only selected titles and has no obligation to exchange all titles or any particular title.
  • These Terms and Conditions constitute the entire agreement between the parties and supersede any agreements or communications (whether oral or written) regarding the Program.

Contact other game companies

Some games are not published by Microsoft. Contact the third-party game publisher about its Xbox 360 game disc exchange policy. See a list of third-party game publishers and their websites.

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