Update all of your Microsoft account security information

Update your account’s security information Sign in to your Microsoft account to update the phone number or email address you use as security information

Overview

There may be times when you need to remove or replace your security information for your Microsoft account. For example, if you get a new phone number or email address or if you mistyped your security information. This page describes how to remove and replace the phone numbers or email addresses you use to verify your Microsoft account.

Update the security information for your Microsoft account

To remove and replace all of the security information for your Microsoft account, follow these steps.

Note If you've removed and replaced your security information within the last 30 days, you'll have to wait until the 30-day period is over before you can do it again. This waiting period helps protect your account if an attacker gets your password.

  1. Go to Protect your account and sign in to your Microsoft account.
    The security code prompt appears.
  2. Select I don't have any of these, and then select Next.
The 'I don't have any of these' check box is selected on the Microsoft account web page.
  1. You'll be asked to add a replacement phone number or email address that we can use as security information.
A dialog box presents options to add an email address or phone number as account security information.
  1. We'll contact you at the email or phone you provided. Follow the instructions to verify the account you're updating.

After you've updated all of your security information

The update takes 30 days, and during that time you can sign in on your consoles, but there will be certain things you can’t do with your account. Here's what to expect after you've updated your security information:

  • The security information you chose to remove will be deleted in 30 days. During that time, we'll send notifications to the phone number or email address that's being removed, in case an attacker is attempting to remove your information.
  • We can't expedite this process.
  • You'll be able to continue using your console during the 30-day waiting period, but you won't be able to make changes to your password or use your account to make purchases online.
  • You'll be unable to make security changes to your account or manage parental controls online.

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