Troubleshoot LiveArena app issues

Overview

This page describes how to troubleshoot issues with the LiveArena app. Learn how to resolve connection issues and errors.

Xbox Live connection problems

If the LiveArena app isn’t functioning smoothly on your console, you may have a connectivity problem. See Troubleshoot your Xbox Live connection.

Xbox 360 audio/video problems

If your Xbox 360 console isn’t providing good-quality video or audio, see Xbox 360 audio or video problems.

The LiveArena app doesn't respond

If the LiveArena app doesn’t respond, delete and reinstall it. Here’s how:

  1. From the Xbox Dashboard, go to settings and then System.
  2. Select Storage.
  3. Select your primary storage device.
  4. Select Games and Apps.
  5. Find and select any items that refer to "LiveArena."
  6. Select Delete.
  7. From the Xbox Dashboard, go to apps and then Browse apps.
  8. Select the LiveArena app.
  9. Select Confirm Download to download and install the app.

If the problem isn’t resolved, contact Xbox Support.

Error messages

You may get one of the following error messages when you try to use the LiveArena app.
Application/connection errors

  • Sorry, the LiveArena server isn’t available right now. Please select the retry button below or try again later. For more information, go to www.xbox.com/status.
  • The Application has encountered an unexpected error and will now exit.
  • Sorry, the LiveArena server isn’t available right now. Please select the retry button below or try again later. For more information, go to www.xbox.com/status
  • LiveArena Server unavailable.
  • A server or network error has occurred. Please try again later.
  • An unknown error has occurred.
  • An internal error has occurred.

If you see one of these error messages, follow these steps:

  1. Go to Xbox Live Status to check if there is a problem with the service.
  2. If you continue to get the error message and there are no reported issues with the service, wait about a minute and then restart the app.
  3. If you continue to get the error, delete and reinstall the LiveArena app.
  4. If the problem continues to occur, try the Xbox Live Connection Solution.
  5. If the problem is not resolved, contact Xbox Support.

Availability errors

  • The video cannot be played at this time.
  • A missing data error has occurred.
  • Sorry, the video you were interested in is no longer available.

If you get one of these error messages, do the following:

  1. Wait about a minute and then restart the app.
  2. If you continue to get the error, select a different program to watch.

    Note to report a content error, contact LiveArena through livearena.com.

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